Pakistan Railways has signed an agreement with a Chinese company under which the firm will implement its advanced project about enhanced customer facilitation by using artificial intelligence-based approach.

The Chinese company named Norinco (China North Industries Group Corporation) will execute the project on build, operate and transfer (BOT) mode in 10 years.

While speaking during the signing ceremony, the Chairman of the Ministry of Railways Habibur Rehman Gilani said that project will be implemented by the Chinese company while the Railways would spent nothing.

Pakistan Railways will get a fair share in ticket price, freight and value added services, and it is the largest IT based project under the public-private partnership mode in Pakistan.


The agreement is under the umbrella of Railway Automated Booking and Travel Assistance (Rabta) which the ministry of railways introduced earlier to enhance the efficiency of Pakistan Railways by introducing information technology.

The partnership agreement was signed by Azam Ghafoor, the Director of Information Technology, Pakistan Railways, and Zhidan Wu from China’s Norinco/Easyway.

Rabta platform will enhance the entire customer booking process. Instead of having to locate, book, and pay for each mode of transportation separately, the platform will let customers plan and book door-to-door journeys using a single interface.

Customers will also be allowed to check the train status, choose seats, purchase tickets, order car rental, meals and refreshments, as well as book a hotel.

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