The official IT and Telecom service provider to the government, the National Telecommunication Corporation (NTC), is formulating a plan to merge all emergency helplines of various government departments in Khyber-Pakhtunkhwa under the proposed Pakistan Emergency Helpline (PEHEL-911), Dawn reported.
As per reports, the administration in KP province has allotted a hall and eight rooms located on the first floor of the Mian Rashid Hussain Block of the civil secretariat here to the home and tribal affairs department to set up shop for PEHEL-911.
The department has also notified an eight-member steering committee for the establishment and operationalization of the control room.
The TORs from the panel declared that it would collaborate with the NTC and National Information Technology Board for working out efficient call response mechanisms and would oversee civil and renovation work on the provincial control room,
Meanwhile, the infrastructure and technical requirements will be executed by the NITB and NTC for the operationalization of the project.
In its first meeting, the panel also declared that the NTC would also formulate a plan under which all functional emergency helplines operated by Rescue 1122, Rescue 15 and Provincial Disaster Management Authority, would be merged into one.
The panel was told that a total of 3,000 calls were daily received by the National Highways and Motorways Police, 600 by Rescue 1122, 800 by the PDMA and 1,000 by the police department. As per official documents, the PEHEL-911 will assist in alerting and mobilising all relief agencies at federal and provincial level for facility the citizens in distress.
The NTC has also planned to set up a cloud-based PEHEL-911 call centre to be based in Islamabad with the backup in Lahore Data Centre.
From : pk.mashable.com