To facilitate people with their lost mobile phones the Pakistan Telecommunication Authority (PTA) has launched a new automated Lost and Stolen Device System (LSDS) for blocking of lost, stolen and snatched mobile phones. The new system aims to provide ease and facilitation to the users who want to get mobile phone blocked in case it has been stolen, snatched or lost.
Complainants can easily file a request with PTA for blocking the IMEI of such handset to prevent it from potential misuse.
LSDS is an automated system and integrated with PTA’s Device Identification, Registration and Blocking System (DIRBS). The stolen mobile phone will be blocked within 24 hours of reporting after necessary verification.
To be able to this service the users will have to first lodge a blocking request with PTA through the authority’s online Complaint Management System (CMS) that is available at www.pta.gov.pk. For any additional information or query, users can also contact PTA Consumer Support Center (CSC) toll free number 0800-55055 from 9:00a.m. to 9:00p.m. around the week. The complainant will receive a complaint reference number upon successful registration of blocking request.
If and when the mobile phone is recovered, the complainant will have to follow the same procedure for unblocking through CMS and mention their complaint reference number along with other mandatory detail that was given to them earlier for blocking of mobile phone. User will receive an SMS on the registered number once the mobile phone is unblocked.
Until this new system is functional, the mobile phones can be reported by calling PTA’s toll free number 0800-25625, sending email to firstname.lastname@example.org or through CPLC, Karachi. Once the system is fully functional, the old system will not be available for blocking or unblocking of phones.
In addition to this after the Prime Minister’s visit to South Waziristan, data services of Cellular Mobile Operators (CMOs) were restored in the area back on 20 January 2021. Subsequently, a Quality of Service (QoS) survey was carried out by PTA, in order to check the on-ground status of telecom services. CMOs were asked to improve the services along with upgradation of their data sites.
Initially, Jazz which was providing 3G data services in South Waziristan, upgraded all of its 3G sites to 4G in February 2021. Recently, Ufone has completed up-gradation of their 2G sites in South Waziristan to 3G. It is believed that this step will help in improving the communication experience of local community especially students.
As the past couple of years have shown that it is important that access to internet is a key component for progress in this age and there is an in-equal access to it in the country. PTA is continuously following up with CMOs to increase telecom infrastructure in the area so as to provide better voice and data services to the population of the area.
From : pk.mashable.com