Pakistan Telecommunication Company Limited (PTCL) as part of their customer service has created an official WhatsApp account to add a more convenient and customer friendly communication platform.

You can connect with PTCL via WhatsApp by adding the number 033 1218 1218, to your contact list and then message them as required.

In an official statement PTCL said that this is going to be a fast, simple and reliable communication tool, and will provide quick answers to customers’ frequently asked questions and introduce customers to the various options such as complaints registration, order new products or services. Moreover, customers can get information about all kinds of packages and promos, along with getting their bill information and much more. This will be a 24/7 service which hopes to build communication bridge.

On the launch of the WhatsApp service, Moqeem-ul-Haque, the Chief Commercial Officer & Group Corporate Strategy Officer, added, “Despite covid-19, we have adapted to changing business environment and have taken proactive measures to provide convenience to our customers. As one of our core values is ‘We Put Customer First’, we are always exploring new avenues to adopt latest technology that will help in digitalization. The successful launch of our WhatsApp service will provide seamless services to our customers and enable them to get timely response on their queries and complaints, thus ensuring enhanced customer experience.”

Customers will have a more streamlined experience as they can engage with the organization at their own convenience without the need to call PTCL’s helpline.

From : pk.mashable.com

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